Neptune Privacy Policy

Effective Date: 16 MARCH 2026

Last Updated: 16 MARCH 2026

This Privacy Policy explains how Neptune (“we”, “our”, or “the platform”) collects, uses, stores, and protects information when users, clients, and freelancers interact with our services, commissions, Discord server, or digital platforms.

By using Neptune services, you agree to the collection and use of information in accordance with this policy.

1. Ownership & Operator Information

Neptune is owned and operated by the Neptune Management Team.

The Neptune team oversees:

Commission management
Freelancer coordination
Client communication
Asset distribution
Payment processing
Platform moderation

All operational decisions, project management, and service enforcement are handled by Neptune management.

Neptune operates primarily through:

Official Discord servers
Commission ticket systems
Internal management systems
Approved payment platforms

All official services and communications must occur through Neptune's designated channels.

2. Information We Collect

Neptune may collect the following types of information when you interact with our services.

Account & Contact Information

This may include:

Discord username and user ID
Display name
Communication history within Neptune channels
Email or payment contact details (if required for commissions)

Commission Information

For project management we may collect:

Commission details
Asset requests and design specifications
Project files and submissions
Delivery confirmations

Payment Information

Neptune itself does not store sensitive payment credentials.

Payments may be processed through third-party platforms such as:

Tebex
ParcelHub
Other approved payment processors

These platforms handle payment data according to their own privacy policies.

Technical & Usage Information

When interacting with Neptune platforms we may log:

Message timestamps
Ticket history
Service usage data
moderation logs

This information is used for service transparency, security, and dispute resolution.

3. How We Use Information

Information collected by Neptune may be used for the following purposes:

Managing commissions and project delivery
Coordinating freelancers and team members
Maintaining communication transparency
Verifying payment and order completion
Preventing fraud or misuse of services
Enforcing Neptune Terms of Service
Protecting Neptune intellectual property and assets

Information is used strictly for operational, legal, and service-related purposes.

4. Asset Security & Data Protection

Neptune takes reasonable measures to protect assets, communications, and internal systems.

Security measures may include:

Controlled Discord channel access
Internal ticket systems
Asset watermarking and tracking
Access-restricted project repositories
Staff permission structures

Some distributed assets may contain invisible identifiers or encrypted tracking markers to protect intellectual property and detect unauthorized redistribution.

Tampering with these protections is a violation of Neptune Terms of Service.

5. Information Sharing

Neptune does not sell personal information to third parties.

Information may only be shared when necessary for service operation, including:

Payment processing providers
Internal team members assigned to a project
Legal authorities if required by law
Dispute resolution processes

Freelancers and team members may only access information relevant to their assigned projects.

Unauthorized sharing of Neptune information is strictly prohibited.

6. Confidentiality

All internal information within Neptune is considered confidential.

This includes:

Project files
Client requests
Internal discussions
Commission pricing
Operational workflows
Proprietary tools or systems

Freelancers, contractors, and team members are required to maintain strict confidentiality under Neptune’s Terms of Service.

Unauthorized disclosure may result in removal, payment forfeiture, or blacklisting.

7. Data Retention

Neptune may retain project and communication records for operational purposes including:

Project verification
Client support
Dispute resolution
Enforcement of service agreements

Data may be retained as long as reasonably necessary for service management and legal protection.

8. User Rights

Depending on jurisdiction, users may have rights regarding their data, including:

Requesting access to stored information
Requesting correction of inaccurate information
Requesting deletion of non-essential data where applicable

Requests may be submitted through Neptune’s official communication channels.

Some information may be retained if required for legal, contractual, or dispute resolution purposes.

9. Third-Party Platforms

Neptune operates through third-party platforms including:

Discord
Payment processors
Asset hosting platforms

These services operate under their own privacy policies and terms. Neptune is not responsible for how external platforms manage data outside of Neptune’s systems.

Users are encouraged to review the privacy policies of those services.

10. Policy Updates

Neptune reserves the right to update this Privacy Policy at any time.

Changes may occur to reflect:

Legal requirements
Operational changes
Security improvements
Service updates

Continued use of Neptune services after updates constitutes acceptance of the revised policy.

11. Contact Information

For privacy concerns, policy questions, or data requests, contact Neptune management through:

Official Neptune Discord Server

All inquiries must be submitted through designated support channels.

Statement

This Privacy Policy defines how Neptune collects, uses, and protects information within its services. It is part of Neptune’s broader operational framework alongside the General Terms of Service and Team Member Terms.